{"id":1677,"date":"2026-10-21T12:41:58","date_gmt":"2026-10-21T12:41:58","guid":{"rendered":"https:\/\/marichka.com.ua\/?page_id=1677"},"modified":"2026-10-21T13:17:42","modified_gmt":"2026-10-21T13:17:42","slug":"support","status":"publish","type":"page","link":"https:\/\/marichka.com.ua\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<section class=\"sform wrap\" id=\"support-form\">\n\t\n\t\t<h2 class=\"h2 rv\">Technical support form<\/h2>\n\t\n\t\n\t\t\t\t\t<div class=\"sform-form\">\n\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1683-o1\" lang=\"uk\" dir=\"ltr\" data-wpcf7-id=\"1683\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/1677#wpcf7-f1683-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"\u041a\u043e\u043d\u0442\u0430\u043a\u0442\u043d\u0430 \u0444\u043e\u0440\u043c\u0430\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/1677#wpcf7-f1683-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1683\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"uk\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1683-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7dtx_version\" value=\"5.0.7\" \/>\n<\/fieldset>\n<p><label>Organisation name \/ ID <span class=\"req\">*<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"org-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Company name or organisation ID\" value=\"\" type=\"text\" name=\"org-name\" \/><\/span><\/label>\n<\/p>\n<p><label>Email <span class=\"req\">*<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"you@example.com\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><\/label>\n<\/p>\n<p><label>Describe your issue <span class=\"req\">*<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Describe your issue in detail, adding screenshots if necessary\" name=\"your-message\"><\/textarea><\/span><\/label>\n<\/p>\n<p><label>File<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"file-attach\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.jpeg,.png,.pdf,.txt,.zip\" aria-invalid=\"false\" type=\"file\" name=\"file-attach\" \/><\/span><\/label><span class=\"mfx-hint\">JPG, PNG, PDF, TXT or ZIP \u2014 up to 10 MB. Multiple files \u2014 compress into a ZIP.<\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p>\n<p class=\"mfx-consent\">By clicking \u00abSubmit\u00bb, you agree to the personal data processing policy\n<\/p>\n<span class=\"wpcf7-form-control-wrap page_url\" data-name=\"page_url\"><input type=\"hidden\" name=\"page_url\" class=\"wpcf7-form-control wpcf7-hidden wpcf7dtx wpcf7dtx-hidden\" aria-invalid=\"false\" value=\"https:\/\/marichka.com.ua\/en\/en\/wp-json\/wp\/v2\/pages\/1677\"><\/span>\n<span class=\"wpcf7-form-control-wrap page_title\" data-name=\"page_title\"><input type=\"hidden\" name=\"page_title\" class=\"wpcf7-form-control wpcf7-hidden wpcf7dtx wpcf7dtx-hidden\" aria-invalid=\"false\" value=\"\u041f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0430\"><\/span>\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"\" type=\"hidden\" name=\"page_url\" \/>\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"\" type=\"hidden\" name=\"page_title\" \/>\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"\" type=\"hidden\" name=\"referred\" \/>\n<span class=\"wpcf7-form-control-wrap utm_source\" data-name=\"utm_source\"><input type=\"hidden\" name=\"utm_source\" class=\"wpcf7-form-control wpcf7-hidden wpcf7dtx wpcf7dtx-hidden\" aria-invalid=\"false\"><\/span>\n<span class=\"wpcf7-form-control-wrap utm_medium\" data-name=\"utm_medium\"><input type=\"hidden\" name=\"utm_medium\" class=\"wpcf7-form-control wpcf7-hidden wpcf7dtx wpcf7dtx-hidden\" aria-invalid=\"false\"><\/span>\n<span class=\"wpcf7-form-control-wrap utm_campaign\" data-name=\"utm_campaign\"><input type=\"hidden\" name=\"utm_campaign\" class=\"wpcf7-form-control wpcf7-hidden wpcf7dtx wpcf7dtx-hidden\" aria-invalid=\"false\"><\/span>\n<span class=\"wpcf7-form-control-wrap utm_content\" data-name=\"utm_content\"><input type=\"hidden\" name=\"utm_content\" class=\"wpcf7-form-control wpcf7-hidden wpcf7dtx wpcf7dtx-hidden\" aria-invalid=\"false\"><\/span>\n<span class=\"wpcf7-form-control-wrap utm_term\" data-name=\"utm_term\"><input type=\"hidden\" name=\"utm_term\" class=\"wpcf7-form-control wpcf7-hidden wpcf7dtx wpcf7dtx-hidden\" aria-invalid=\"false\"><\/span><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n\t\t<\/div>\n\t\t\t\n\t<\/section>\n\n\n<section class=\"stypes wrap\" id=\"support-types\">\n\t\n\t\t<h2 class=\"h2 rv\">Types of support tickets<\/h2>\n\t\n\t\t<p class=\"h3 rv\">To help you understand what to expect from support, we divide requests into five types. Four of them are free within your plan, and the fifth is charged as a separate piece of work.<\/p>\n\t\n\t\t\t<div class=\"stypes-slider rv\" data-stypes>\n\t<div class=\"stypes-grid stypes-grid-5\" id=\"stypes-track-block_c4ebb269695d35028aed9ac9355683e3\" role=\"region\" aria-roledescription=\"\u043a\u0430\u0440\u0443\u0441\u0435\u043b\u044c\" aria-label=\"Types of support tickets\">\n\t\t\t\t\t\t<article class=\"stypes-card is-free\">\n\t\t\t<div class=\"stypes-body\">\n\t\t\t\t<span class=\"stypes-num\" aria-hidden=\"true\">1<\/span>\n\n\t\t\t\t\t\t\t\t<h3>Critical error<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t<p class=\"stypes-desc\">Marichka is not performing the main function on already connected channels, and this is affecting your customers right now.<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"stypes-label\">Examples<\/p>\n\t\t\t\t\t\t\t\t\t\t<ul class=\"stypes-list\">\n\t\t\t\t\t\t\t\t\t\t\t\t<li>The bot isn't responding in any channel<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<li>the previously connected channel has dropped connection<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<li>the bot is giving blatantly false or irrelevant information<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<li>managers cannot log into the app<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<li>customer messages are not coming through<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"stypes-label is-action\">What are we doing<\/p>\n\t\t\t\t\t\t\t\t\t\t<p class=\"stypes-action\">We respond according to the tariff SLA: first a workaround, then a fix.<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"stypes-price\">\n\t\t\t\t<span>Free<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t<article class=\"stypes-card is-free\">\n\t\t\t<div class=\"stypes-body\">\n\t\t\t\t<span class=\"stypes-num\" aria-hidden=\"true\">2<\/span>\n\n\t\t\t\t\t\t\t\t<h3>Non-critical error<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t<p class=\"stypes-desc\">Something isn't working as it should, but the bot is responding and clients aren't suffering.<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"stypes-label\">Examples<\/p>\n\t\t\t\t\t\t\t\t\t\t<ul class=\"stypes-list\">\n\t\t\t\t\t\t\t\t\t\t\t\t<li>Photo not displaying on product page<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<li>the Telegram notification is not working<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<li>The widget is rendering incorrectly in one of the browsers<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<li>error in statistics<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<li>setting is not saved<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"stypes-label is-action\">What are we doing<\/p>\n\t\t\t\t\t\t\t\t\t\t<p class=\"stypes-action\">We are fixing them in chronological order or in the next release according to the tariff SLA.<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"stypes-price\">\n\t\t\t\t<span>Free<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t<article class=\"stypes-card is-free\">\n\t\t\t<div class=\"stypes-body\">\n\t\t\t\t<span class=\"stypes-num\" aria-hidden=\"true\">3<\/span>\n\n\t\t\t\t\t\t\t\t<h3>Questions and settings<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t<p class=\"stypes-desc\">Everything is working, but we need to figure it out or configure it, in particular to connect a new channel or an integration from the existing list.<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"stypes-label\">Examples<\/p>\n\t\t\t\t\t\t\t\t\t\t<ul class=\"stypes-list\">\n\t\t\t\t\t\t\t\t\t\t\t\t<li>how to connect Viber or Facebook<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<li>how to change the bot's tone<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<li>how to upload products<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<li>how to set up lead routing to a manager<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<li>what does the chat status mean<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"stypes-label is-action\">What are we doing<\/p>\n\t\t\t\t\t\t\t\t\t\t<p class=\"stypes-action\">We respond and help according to the tariff SLA. On Lite, we provide instructions; with Standard, we do basic configuration for you.<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"stypes-price\">\n\t\t\t\t<span>Free<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t<article class=\"stypes-card is-free\">\n\t\t\t<div class=\"stypes-body\">\n\t\t\t\t<span class=\"stypes-num\" aria-hidden=\"true\">4<\/span>\n\n\t\t\t\t\t\t\t\t<h3>Feature requests<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t<p class=\"stypes-desc\">An idea for a new feature that Marichka doesn't have yet and that is useful not just to you.<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"stypes-label\">Examples<\/p>\n\t\t\t\t\t\t\t\t\t\t<ul class=\"stypes-list\">\n\t\t\t\t\t\t\t\t\t\t\t\t<li>chat transfer to department<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<li>editing operator messages<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<li>operator statistics<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<li>search chats<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"stypes-label is-action\">What are we doing<\/p>\n\t\t\t\t\t\t\t\t\t\t<p class=\"stypes-action\">We are putting this in the development plan and replying \u00abyes or no\u00bb according to the tariff SLA. If we are taking it, the feature will appear for everyone in future releases, without guaranteed timelines.<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"stypes-warn\">The team may refuse if the request is not common among clients. Then it can be done as a customisation of type 5.<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"stypes-price\">\n\t\t\t\t<span>Free<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t<article class=\"stypes-card is-hot\">\n\t\t\t<div class=\"stypes-body\">\n\t\t\t\t<span class=\"stypes-num\" aria-hidden=\"true\">5<\/span>\n\n\t\t\t\t\t\t\t\t<h3>Customisation for your business<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t<p class=\"stypes-desc\">Priority wish: what you need specifically and right now, without waiting for the general plan.<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"stypes-label\">Examples<\/p>\n\t\t\t\t\t\t\t\t\t\t<ul class=\"stypes-list\">\n\t\t\t\t\t\t\t\t\t\t\t\t<li>features for your process that are not in the plan or are needed earlier<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<li>custom integrations: CRM, warehouse, telephony, feeds<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<li>custom scenarios, reports, exports<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"stypes-label is-action\">What are we doing<\/p>\n\t\t\t\t\t\t\t\t\t\t<p class=\"stypes-action\">You describe the task using the specification template, and within one working day we return the estimate in hours, a plan, and deadlines. After approval, we carry it out with priority.<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"stypes-price\">\n\t\t\t\t<span>\u20ac50 \/ year<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t<\/div>\n\t\t<div class=\"stypes-nav\">\n\t\t<button type=\"button\" class=\"stypes-nav-btn is-prev\" aria-controls=\"stypes-track-block_c4ebb269695d35028aed9ac9355683e3\" aria-label=\"Previous types of enquiries\"><svg viewbox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"m14.5 6-6 6 6 6\"\/><\/svg><\/button>\n\t\t<div class=\"stypes-dots\"><\/div>\n\t\t<button type=\"button\" class=\"stypes-nav-btn is-next\" aria-controls=\"stypes-track-block_c4ebb269695d35028aed9ac9355683e3\" aria-label=\"The following types of requests\"><svg viewbox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"m9.5 6 6 6-6 6\"\/><\/svg><\/button>\n\t<\/div>\n\t<\/div>\n\t<\/section>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div id=\"contact-form\" class=\"wp-block-group mfx-modal\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-center h2 has-large-font-size wp-block-paragraph\">Submit an enquiry<\/p>\n\n\n\n<p class=\"has-text-align-center mfx-sub wp-block-paragraph\">Leave your contact details and we will get in touch with you shortly.<\/p>\n\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f9-o2\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"9\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/1677#wpcf7-f9-o2\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/1677#wpcf7-f9-o2\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"9\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f9-o2\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7dtx_version\" value=\"5.0.7\" \/>\n<\/fieldset>\n<p><label>Name <span class=\"req\">*<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your name\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><\/label>\n<\/p>\n<p><label>Telephone <span class=\"req\">*<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"+380 __ ___ __ __\" value=\"\" type=\"tel\" name=\"your-phone\" \/><\/span><\/label>\n<\/p>\n<p><label>Email<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email\" aria-invalid=\"false\" placeholder=\"you@example.com\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><\/label>\n<\/p>\n<p><label>Brief description of the decision<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"A few words about your task\" name=\"your-message\"><\/textarea><\/span><\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p>\n<p class=\"mfx-consent\">By clicking \u00abSubmit\u00bb, you agree to the personal data processing policy\n<\/p>\n<span class=\"wpcf7-form-control-wrap page_url\" data-name=\"page_url\"><input type=\"hidden\" name=\"page_url\" class=\"wpcf7-form-control wpcf7-hidden wpcf7dtx wpcf7dtx-hidden\" aria-invalid=\"false\" value=\"https:\/\/marichka.com.ua\/en\/en\/wp-json\/wp\/v2\/pages\/1677\"><\/span>\n<span class=\"wpcf7-form-control-wrap page_title\" data-name=\"page_title\"><input type=\"hidden\" name=\"page_title\" class=\"wpcf7-form-control wpcf7-hidden wpcf7dtx wpcf7dtx-hidden\" aria-invalid=\"false\" value=\"\u041f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0430\"><\/span>\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"\" type=\"hidden\" name=\"page_url\" \/>\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"\" type=\"hidden\" name=\"page_title\" \/>\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"\" type=\"hidden\" name=\"referred\" \/>\n<span class=\"wpcf7-form-control-wrap utm_source\" data-name=\"utm_source\"><input type=\"hidden\" name=\"utm_source\" class=\"wpcf7-form-control wpcf7-hidden wpcf7dtx wpcf7dtx-hidden\" aria-invalid=\"false\"><\/span>\n<span class=\"wpcf7-form-control-wrap utm_medium\" data-name=\"utm_medium\"><input type=\"hidden\" name=\"utm_medium\" class=\"wpcf7-form-control wpcf7-hidden wpcf7dtx wpcf7dtx-hidden\" aria-invalid=\"false\"><\/span>\n<span class=\"wpcf7-form-control-wrap utm_campaign\" data-name=\"utm_campaign\"><input type=\"hidden\" name=\"utm_campaign\" class=\"wpcf7-form-control wpcf7-hidden wpcf7dtx wpcf7dtx-hidden\" aria-invalid=\"false\"><\/span>\n<span class=\"wpcf7-form-control-wrap utm_content\" data-name=\"utm_content\"><input type=\"hidden\" name=\"utm_content\" class=\"wpcf7-form-control wpcf7-hidden wpcf7dtx wpcf7dtx-hidden\" aria-invalid=\"false\"><\/span>\n<span class=\"wpcf7-form-control-wrap utm_term\" data-name=\"utm_term\"><input type=\"hidden\" name=\"utm_term\" class=\"wpcf7-form-control wpcf7-hidden wpcf7dtx wpcf7dtx-hidden\" aria-invalid=\"false\"><\/span><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Leave an enquiry Leave your contact details and we will get in touch with you shortly<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"off","neve_meta_disable_footer":"","neve_meta_disable_title":"on","neve_meta_reading_time":"","footnotes":""},"class_list":["post-1677","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Marichka AI \u041f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0430<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/marichka.com.ua\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Marichka AI \u041f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0430\" \/>\n<meta property=\"og:description\" content=\"\u0417\u0430\u043b\u0438\u0448\u0438\u0442\u0438 \u0437\u0430\u044f\u0432\u043a\u0443 \u0417\u0430\u043b\u0438\u0448\u0442\u0435 \u043a\u043e\u043d\u0442\u0430\u043a\u0442\u0438 \u2014 \u0456 \u043c\u0438 \u0437\u0432\u02bc\u044f\u0436\u0435\u043c\u043e\u0441\u044c \u0456\u0437 \u0432\u0430\u043c\u0438 \u043d\u0430\u0439\u0431\u043b\u0438\u0436\u0447\u0438\u043c \u0447\u0430\u0441\u043e\u043c\" \/>\n<meta property=\"og:url\" content=\"https:\/\/marichka.com.ua\/en\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"Marichka AI\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-21T13:17:42+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/marichka.com.ua\\\/support\\\/\",\"url\":\"https:\\\/\\\/marichka.com.ua\\\/support\\\/\",\"name\":\"Marichka AI \u041f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0430\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/marichka.com.ua\\\/#website\"},\"datePublished\":\"2026-10-21T12:41:58+00:00\",\"dateModified\":\"2026-10-21T13:17:42+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/marichka.com.ua\\\/support\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/marichka.com.ua\\\/support\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/marichka.com.ua\\\/support\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\u0413\u043e\u043b\u043e\u0432\u043d\u0430\",\"item\":\"https:\\\/\\\/marichka.com.ua\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u041f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0430\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/marichka.com.ua\\\/#website\",\"url\":\"https:\\\/\\\/marichka.com.ua\\\/\",\"name\":\"Marichka AI\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/marichka.com.ua\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Marichka AI Support","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/marichka.com.ua\/en\/support\/","og_locale":"en_GB","og_type":"article","og_title":"Marichka AI \u041f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0430","og_description":"\u0417\u0430\u043b\u0438\u0448\u0438\u0442\u0438 \u0437\u0430\u044f\u0432\u043a\u0443 \u0417\u0430\u043b\u0438\u0448\u0442\u0435 \u043a\u043e\u043d\u0442\u0430\u043a\u0442\u0438 \u2014 \u0456 \u043c\u0438 \u0437\u0432\u02bc\u044f\u0436\u0435\u043c\u043e\u0441\u044c \u0456\u0437 \u0432\u0430\u043c\u0438 \u043d\u0430\u0439\u0431\u043b\u0438\u0436\u0447\u0438\u043c \u0447\u0430\u0441\u043e\u043c","og_url":"https:\/\/marichka.com.ua\/en\/support\/","og_site_name":"Marichka AI","article_modified_time":"2026-10-21T13:17:42+00:00","twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/marichka.com.ua\/support\/","url":"https:\/\/marichka.com.ua\/support\/","name":"Marichka AI Support","isPartOf":{"@id":"https:\/\/marichka.com.ua\/#website"},"datePublished":"2026-10-21T12:41:58+00:00","dateModified":"2026-10-21T13:17:42+00:00","breadcrumb":{"@id":"https:\/\/marichka.com.ua\/support\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/marichka.com.ua\/support\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/marichka.com.ua\/support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"\u0413\u043e\u043b\u043e\u0432\u043d\u0430","item":"https:\/\/marichka.com.ua\/"},{"@type":"ListItem","position":2,"name":"\u041f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0430"}]},{"@type":"WebSite","@id":"https:\/\/marichka.com.ua\/#website","url":"https:\/\/marichka.com.ua\/","name":"Marichka AI","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/marichka.com.ua\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"}]}},"_links":{"self":[{"href":"https:\/\/marichka.com.ua\/en\/wp-json\/wp\/v2\/pages\/1677","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/marichka.com.ua\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/marichka.com.ua\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/marichka.com.ua\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/marichka.com.ua\/en\/wp-json\/wp\/v2\/comments?post=1677"}],"version-history":[{"count":11,"href":"https:\/\/marichka.com.ua\/en\/wp-json\/wp\/v2\/pages\/1677\/revisions"}],"predecessor-version":[{"id":1705,"href":"https:\/\/marichka.com.ua\/en\/wp-json\/wp\/v2\/pages\/1677\/revisions\/1705"}],"wp:attachment":[{"href":"https:\/\/marichka.com.ua\/en\/wp-json\/wp\/v2\/media?parent=1677"}],"curies":[{"name":"well played","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}