HuntBot.ai service
Effective date: 26 February 2025.
1. General Provisions
These Terms of Use (hereinafter referred to as the «Terms») govern the relationship between «APPLIC» Limited Liability Company (EDRPOU code: 44962853, registered address: Ukraine, 02160, Kyiv, Dniprovskyi district, Sobornosti Avenue, building 7-A; hereinafter referred to as the «Company», «we») and the person using the HuntBot.ai service (hereinafter referred to as the «User», «you»).
HuntBot.ai is a SaaS service for automated message processing from popular messengers (Telegram, Viber, WhatsApp and others) and through chat widgets embedded in the User's websites, using artificial intelligence technologies. The service operates under the Applic brand (https://applic.com.ua/).
By registering, accessing or using the HuntBot.ai service, the User confirms that they have read these Terms, understand their content and agree to comply with them. If the User does not agree with any provision of these Terms, they must cease using the service.
2. Definition of terms
Service the software product HuntBot.ai, provided via web interface and API.
Account — User's personal account in the Service.
Content — any data, messages, files or materials coming through integrated channels.
AI provider — third-party artificial intelligence technology providers (OpenAI, Google Gemini, etc.) engaged by the Company to process messages.
Tariff plan — the user-selected service package with the corresponding limits and capabilities.
Additional message bundle — additional message volume purchased by the User within the framework of the chosen Tariff Plan under the terms of section 6 of these Terms.
The first reaction is the timeframe within which the Company commences processing of the User's request and provides an initial response in accordance with the support level.
Resolution deadline — the timeframe for executing the relevant action upon a request within the limits explicitly defined for the respective type of request and Tariff Plan. For feature requests, this timeframe means the period for reviewing and deciding on the inclusion of the feature in the development plan, rather than the timeframe for developing or implementing the feature.
Business customisation — paid additional work performed upon the User's individual request outside the standard functionality and development plan of the Service.
3. Registration and account
3.1. To use the Service, you must register and create an Account. When registering, you must provide accurate and up-to-date information.
3.2. The User is solely responsible for maintaining the confidentiality of their login and password, as well as for all activities carried out under their Account.
3.3. In the event of unauthorised access to the Account, the User shall immediately notify the Company at: info@applic.com.ua.
3.4. The Company reserves the right to refuse registration or to block an Account without giving reasons in the event of a breach of these Terms and Conditions or of statutory requirements.
4. Procedure for rendering services
4.1. The Company provides the Service on an «as is» basis in accordance with the selected Tariff Plan. The list of features, limits, technical support level and other capabilities are determined by the selected Tariff Plan and these Terms.
4.2. The Company reserves the right to modify, supplement or restrict the functionality of the Service, in particular for maintenance or updates, giving prior notice to the User where possible.
4.3. The Service integrates with messengers (Telegram, Viber, WhatsApp, and others) and supports the placement of chat widgets on the User's websites. The Company is not liable for changes in messenger APIs or technical limitations of third-party platforms that may affect the functionality of the Service.
4.4. To process messages, the Service uses AI providers (OpenAI, Google Gemini and others). Data is transmitted to AI providers solely to the extent necessary to provide the service.
5. Payment and tariffs
5.1. Up-to-date information on Tariff Plans, limits and features included in them, Additional messaging packages, support levels, business-specific modifications and the cost of the respective services is posted on the HuntBot.ai website. The Company reserves the right to change the tariffs and the cost of services with prior notice to the User in accordance with these Terms.
5.2. Payment shall be made in the manner and within the timeframes specified in the chosen Tariff Plan. All amounts are stated exclusive of VAT, unless otherwise indicated.
5.3. In the event of a payment delay, the Company reserves the right to suspend the provision of services until the debt is settled.
5.4. Refunds are made in accordance with the terms of the specific Tariff Plan or by separate agreement with the Company.
6. Additional services
6.1. Additional message packages
6.1.1. A User may purchase one or more Additional message packages within the current billing month without switching to another Tariff Plan. Additional message packages constitute a component of the chosen Tariff Plan and are paid for additionally in accordance with the current terms published on the website pursuant to clause 5.1 of these Terms.
6.1.2. Messages from the Additional Package are used after the monthly message limit included in the Tariff Plan has been exhausted.
6.1.3. The unused balance of the Additional Message Package at the end of the respective billing month shall expire and shall not be carried over to the next billing month, unless explicitly stated otherwise on the website for a specific package.
6.1.4. As of the date of this revision, the following Additional Message Packages are available:
| Parcel | Cost of 1 message | Total cost | Benefit |
| 500 messages | €0,030 | €15 | base price |
| 1,000 messages | €0,028 | €28 | 7% |
| 5,000 messages | €0,025 | €125 | 17% |
| 10,000 messages | €0,020 | €200 | 33% |
6.2. Technical support and SLA levels
6.2.1. Technical support is provided within the scope of the selected Tariff Plan. Support working hours: Monday–Friday, 09:00–18:00 Kyiv time. Requests received outside working hours shall be deemed received at the beginning of the next working day for the purposes of calculating the response time and resolution timeframes.
6.2.2. For support purposes, requests are divided into the following types:
1. Critical error. The service is not performing its core function across all connected channels, and this directly affects the User's clients. Specifically: the bot does not respond in any channel; a previously connected channel has disconnected; the bot provides clearly incorrect or someone else's information; managers cannot log into the application; clients' messages are not delivered. The company reacts in accordance with the SLA of the chosen Tariff plan: it first provides a workaround, then implements a fix. No additional fee is charged.
2. Non-critical error. A separate function is not working correctly, but the Service continues to respond, and the issue does not have an immediate critical impact on the User's clients. In particular: the photo is not displayed in the product card; the Telegram notification does not work; the widget is displayed incorrectly in one of the browsers; there is an error in the statistics; the setting is not saved. The fix is carried out on a first-come, first-served basis or in the upcoming release in accordance with the SLA. No additional fee is charged.
3. Questions and settings. The service is operational, but the User needs to understand the functionality or configure the Service. In particular: connecting Viber or Facebook; changing the bot's tone; uploading products; configuring handover to a manager; explaining the chat status. The Company provides a response or assistance in accordance with the SLA. For the Lite tariff, support regarding settings is provided in the form of instructions and tips in the chat; for other tariffs, it is provided within the limits defined in the SLA table below. No additional fee is charged.
4. Feature requests. A request for a new feature that is currently not available in the Service or that is required by individual users. In particular: transfer of chat to a department; editing of operator messages; operator statistics; chat search. The Company records the request in the development plan and, within the timeframe provided for by the SLA, notifies the decision on whether or not to include the request in the plan. If the request is included in the development plan, the corresponding feature, upon implementation, becomes available to users in subsequent releases under the terms of their tariff plans. The SLA timeframes for this type of request are the timeframes for review and decision-making and are not timeframes for development or implementation. The Company may refuse to include the request in the development plan, in particular if the request is not widespread among customers. No additional fee is charged for the review.
5. Customisation for the business. A priority custom request from the User that is specifically required for their business and is not provided for in the current functionality or is planned for later. In particular: features for the User's internal processes; non-standard integrations with a CRM system, warehouse, telephony or feeds; custom scenarios, reports and data exports. The User describes the task using the Company's specification template; the Company performs a preliminary estimate of the scope of work, and communicates the number of hours, plan and deadlines. The work is carried out after the conclusion of a separate agreement governing its execution.
6.2.3. Response and resolution times by tariff plan:
| Type of enquiry | Lite (€49/mo) | Standard (€99/mo) | Pro (€199/month) | Business (£299/mo) |
| Critical error | Initial response: up to 1 working day. Workaround: up to 3 working days. | Initial response: up to 8 hours. Workaround: up to 2 working days. | First response: up to 4 hours. Workaround: by the end of the next working day. | First response: up to 1 hr. Workaround: same day. |
| Non-critical error | Initial response: up to 3 working days. Corrections are handled in the order they are received. | Initial response: up to 2 working days. Corrections — on a first-come, first-served basis, approximately 2–3 editions. | Initial response: up to 1 working day. Corrections are handled in the order they are received, approximately 1–2 issues. | Initial response: up to 2 hours. Corrections — in the upcoming edition. |
| Product enquiry | First response: within 3 working days. The reply will be from the knowledge base or in the chat. | Initial response: up to 2 working days. Reply: up to 3 working days. | Initial response: up to 1 working day. Reply — up to 2 working days. | Initial response: up to 2 hours. Reply — the same working day. |
| Settings | Independently according to instructions; The company prompts in the chat. | First response: up to 2 working days. Basic settings — in 5–7 working days. | Initial response: up to 1 working day. Basic settings — in 3–5 working days. | Initial response: up to 2 hours. Setup within 1–2 working days. |
| Feature requests | Initial response: up to 5 working days. The preference is taken into account in the development plan. | First response: up to 3 working days. Decision on whether to include it in the plan or not: within a month. | Initial response: up to 2 working days. Decision on whether to take it on or not: within 2 weeks. | Initial response: up to 1 working day. Decision on whether we are taking it on or not with an explanation. |
| Who is helping | Knowledge base and chat; shared queue. | Support team; general queue. | Support team; priority queue. | A personal manager who knows the user's account and settings. |
| Initiative | The Company responds to the User's request. | The Company responds to the User's request. | The Company responds to the User's request. | The personal manager initiates communication and reviews the chats and settings once every 2 weeks. |
6.2.4. New features and capabilities included by the Company in the general Service development plan become available to users with new releases of the Service. The estimated release frequency is once every two weeks. This provision does not establish a guaranteed timeframe for the implementation of any individual feature request.
6.2.5. New features and custom integrations created specifically for the User's business that are not included in standard support shall be carried out as business enhancements and estimated separately as a project.
7. Rights and obligations of the parties
7.1. The User shall:
- use the Service only for lawful purposes and in accordance with these Terms;
- not to take any actions that could disrupt the operation of the Service or cause harm to other Users;
- comply with the terms of use of messengers and other platforms with which the Service is integrated;
- not to disclose access to the Account to third parties without the written consent of the Company;
- to keep contact and payment information up to date.
7.2. The Company shall:
- ensure the operation of the Service in accordance with the selected Tariff Plan;
- maintain the confidentiality of the User's data in accordance with the Privacy Policy;
- notify the User of material changes to the Terms or the functionality of the Service;
- provide technical support within the selected Tariff Plan and in accordance with Section 6 of these Terms.
8. Prohibited actions
By using the Service, the User undertakes not to carry out the following actions:
- send spam, phishing or malicious messages via integrated channels;
- attempt to gain unauthorised access to the Company's or other Users' systems;
- reverse engineer, decompile or otherwise attempt to derive the source code of the Service;
- use the Service to distribute illegal content or content that violates the rights of third parties;
- resell or transfer the rights to use the Service without the Company's written consent;
- overload the Service's infrastructure beyond the technical limits of the pricing plan (DDoS, scraping, etc.).
9. Processing of personal data
9.1. The Company processes the personal data of Users and end clients who interact via connected messengers or chat widgets on the User's website in accordance with the Privacy Policy (https://applic.com.ua/privacy-policy/) and the Data Processing Terms (https://applic.com.ua/obrobka-danyh/).
9.2. The Company acts as a Data Processor, whilst the User — the owner of the connected communication channels — is the Data Controller in respect of the personal data of their clients.
9.3. The Company does not sell personal data or use it for third-party marketing purposes. Data is transferred to AI providers exclusively for the processing of specific requests.
9.4. The User shall ensure the availability of all necessary legal grounds for the transfer of personal data of their clients to the Service, including relevant consents or notices.
10. Intellectual property
10.1. All rights to the Service, including the program code, design, trademarks, and the HuntBot.ai and Applic brand, belong to the Company and are protected by the legislation of Ukraine.
10.2. The Company grants the User a non-exclusive, non-transferable licence to use the Service in accordance with the terms of the chosen tariff plan. This licence does not grant ownership rights to the Service or any part thereof.
10.3. Content entered by the User via the Service remains the property of the User or their clients. The Company does not claim ownership rights to such Content.
11. Limitation of liability
11.1. The Company shall not be liable for any direct or indirect losses, including loss of profit, data or goodwill, arising from the use of or inability to use the Service.
11.2. The Company shall not be liable for the acts or omissions of third parties, in particular Telegram, Viber, WhatsApp, OpenAI, Google or other providers whose services are integrated into the Service.
11.3. The Company's maximum aggregate liability to the User under any claim shall not exceed the amount paid by the User for the last three (3) months of using the Service.
11.4. The Company does not guarantee uninterrupted 24/7 operation of the Service, but uses reasonable endeavours to ensure high availability. The support timeframes and SLA defined in Section 6 apply solely within the scope of the types of requests, actions and working hours expressly provided for therein and do not constitute a guarantee of uninterrupted 24/7 operation of the Service.
12. Suspension and termination of access
12.1. The Company has the right to suspend or terminate the User's access to the Service in the event of: breach of these Terms; non-payment for services; receipt of substantiated complaints regarding abuse; or requests from law enforcement agencies.
12.2. The User may at any time cancel the Service by disabling the integrations and sending a corresponding request to info@applic.com.ua.
12.3. Following the termination of access, User data is stored for no more than 30 days, after which it is automatically deleted in accordance with the Data Processing Terms.
13. Changes to the Terms of Use
13.1. The Company reserves the right to unilaterally amend these Terms. The Company shall notify the User of material changes by email or via the Service interface at least 14 calendar days before they take effect.
13.2. Continued use of the Service after the changes take effect constitutes acceptance of the updated Terms. If the User does not agree with the changes, they have the right to terminate the agreement before they take effect.
14. Applicable law and dispute resolution
14.1. These Terms shall be governed by and construed in accordance with the laws of Ukraine.
14.2. Any disputes arising in connection with these Terms shall be resolved through negotiations. In the event of failure to reach an agreement, they shall be resolved in the appropriate court at the location of the Company in accordance with the current legislation of Ukraine.
15. Contact information
For any questions regarding these Terms or the operation of the Service, please contact:
- Company: APPLIC LLC«
- EDRPOU code: 44962853
- Address: Ukraine, 02160, Kyiv, Dniprovskyi district, Sobornosti Avenue, building 7-A
- Email: info@applic.com.ua
- Telephone: +380 (73) 880 70 78
- Website: https://applic.com.ua/
- Privacy policy: https://applic.com.ua/privacy-policy/
These Terms are a public offer and come into effect from the moment the User registers in the Service.